Customer information
Cancellations
Cancellation requests are time-sensitive because many Made for Cards products are produced after an order is placed.
Before production starts
If production has not started, we will usually be able to cancel the order and issue a refund. Contact us quickly with your order number if you need to cancel.
After production starts
Once production has started, cancellation may not be possible because materials, preparation, and machine time have already been committed. We will still review requests on a best-efforts basis.
Design changes
Changes after purchase are not usually permitted, but we will try to help if production has not started and the change is practical. Some changes may affect price, production time, or whether the item can be made cleanly.
Ready-made stock
If a product is already made and ready to send, cancellation is usually possible before dispatch. Once an order has been dispatched, it will usually need to be handled through the returns process instead.
How to request a cancellation
Use the contact page or email hello@madeforcards.com with your order number and the word cancellation in the message.